RETURNS & EXCHANGES POLICY
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange. Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15- 20 business days. In case of refund, it will be issued within 3-7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is also entitled for refund/return, in the following cases
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.
Note: We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
If you wish to return an item to Platinumleathers.com, please follow the instructions below within 15 days of delivery.
- Pack the item(s) securely in the original product packaging, if possible.
- All items must be returned in good condition to ensure that you receive credit.
- Please include your order number & name under which order was placed, with the item(s).
- Send the return package to the following address:
713 spring ridge court,
kennesaw, GA 30144,
19/4 Delany Lane,
5. Package should be shipped through a traceable method.
6. Please note that in order to file a Return you must provide a Return Tracking no. when filing a Return Form.
7. Once the Fulfillment centre has received and inspected your return (Usually within 72 hours of receipt) your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.